Refund policy

Last updated: October 8, 2026

At Black Death LLC, we want you to love what you wear. If something is not right, you can request a refund, return, or exchange under the terms below.

1. 30 Day Window

  • Refunds, returns, and exchanges must be requested within 30 days of your purchase date.
  • Requests made after 30 days cannot be accepted, so please reach out as soon as possible.
  • Proof of purchase is required for every request.

2. Condition of Items

  • Items must be in good condition to be eligible for a refund, return, or exchange. This means unworn, unwashed, and free of stains, odors, pet hair, or damage.
  • Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.

3. Exchanges

  • Exchanges are subject to availability.
  • If the size or item you want is sold out, we will issue a refund instead.

4. Issues With Your Clothing

  • If your item arrives damaged, defective, or incorrect, email us within the 30 day window with your order number and a description of the issue.
  • You are required to send multiple clear photos and video showing the issue. Claims without photo and video proof cannot be processed.
  • Once your claim is reviewed and approved, we will offer a refund, return, or exchange. We will cover the shipping cost of any replacement we send.

5. How to Make a Request

  • Email support@blackdeath.shop and cc contact@blackdeath.shop with your order number, the item involved, and the reason for your request.
  • Please do not send any items back before contacting us. We will reply with instructions.
  • We will email you once your request has been approved or declined.

6. Return Shipping

  • You are responsible for the cost of return shipping, and original shipping charges cannot be refunded, unless the return is due to an approved issue with your clothing.
  • We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

7. Refund Processing

  • Once your return is received and inspected, approved refunds are issued to your original payment method within 7 to 10 business days.
  • Your bank or card provider may take additional time to post the credit.

8. Preorder Items

  • Final sale: Preorder items are final sale and cannot be canceled, refunded, returned, or exchanged once placed, except as described in this section.
  • Size changes: You may request a size change any time before the preorder window closes. Once the window closes, sizes are locked for production and can no longer be changed. Please check the size chart before ordering.
  • Ship date: Every preorder item shows an estimated ship date on its product page and in your order confirmation. If your order includes both preorder and in stock items, your in stock items ship right away and your preorder item ships separately once it is ready.
  • Delays: If we are unable to ship by the estimated date, we will email you an updated timeline, and you may choose to cancel for a full refund.
  • Issues: Preorder items that arrive damaged, defective, or incorrect are covered under Section 4. For preorders, the 30 day window begins on the day your order is delivered.
  • By placing a preorder, you agree to these terms.

9. Contact Us

Email: support@blackdeath.shop (please cc contact@blackdeath.shop)

Thank you for shopping with Black Death LLC.