FAQ

Most orders arrive within 2 weeks. Depending on the size of your order, delivery can take up to 18 days from the day you purchase. The bigger the shipment, the longer it may take.

Orders do not ship on weekends or holidays, and during busy periods (like right now with the holidays) timeframes can run a little longer. If there is a big delay, we will email you.

They can. The bigger the shipment, the longer it may take. Larger orders take more time to make, pack and ship, so give big orders a little extra time to arrive.

Shipping is based on the total weight of your order. You will always see the exact shipping price at checkout before you pay.

The weight includes packaging. Heavier pieces like our hoodies count for more, so a larger size hoodie can move an order into the next tier on its own.

Some of our products are made and shipped by our production partners, and some ship straight from us. If your order has items from both, they ship separately, so you may get two packages and see shipping for each at checkout.

Once your order ships you will get a shipping confirmation email with your tracking number. Tracking can take up to 24 hours to start updating.

If it has been more than 14 days, email us at support@blackdeath.shop with your order number and we will step in and see what is going on. Your order is usually still within our delivery window at that point, but we want to make sure everything is on track.

Yes. We ship to Canada, the UK, Ireland, Australia, New Zealand, much of Europe (including Germany, France, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Poland and the Czech Republic), Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE.

International orders can take longer than US orders. Customs fees, duties and taxes are not included in your order and are the responsibility of the customer.

Once a package is handed to the carrier, it is in their hands. If it goes missing, file a claim with the carrier and let us know so we can help where we can. Please double check your shipping address at checkout, since we cannot reroute orders sent to an incorrect address.

You can request a refund, return or exchange within 30 days of purchase. Items must be unworn, unwashed and free of stains, odors, pet hair or damage.

To start, email support@blackdeath.shop (cc contact@blackdeath.shop) with your order number, the item and the reason. Please do not send anything back before you hear from us. We will reply with instructions.

Return shipping is on the customer unless the return is because of an issue with your item. Approved refunds go back to your original payment method within 7 to 10 business days.

Yes, exchanges are subject to availability. If the size you want is sold out, we will refund you instead.

Email us within 30 days with your order number, a short description and multiple clear photos and a video of the issue. Once your claim is approved, we will offer a refund, return or exchange, and we cover the shipping on any replacement.

Preorder items ship on or before the estimated ship date shown on the product page and in your order confirmation. Preorders are final sale. You can request a size change any time before the preorder window closes.

Our pump covers are cut oversized with dropped shoulders for that relaxed, heavy look. Tees and the DEAD HEAT hoodie are unisex.

Check the size guide for exact measurements.

Yes. Our TITAN line is built for the big guys in sizes 3XL to 5XL.

Check out our Ambassador Tier Program and apply here.

We bring the Black Death booth to shows and gym takeovers. Up next, we are the main sponsor of the Atlantic Coast Pro in Fort Lauderdale on November 21 and 22. See every stop on our Events page.