Política de reembolso

At Black Death LLC, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund under the terms outlined below. Please note that we reserve the right to refuse a refund if the conditions are not met and we do not exchange or return.

1. Eligibility for Refunds

1.1 30-Day Period:

  • You have 30 days from the date you receive your order to request a refund.

1.2 Condition of Items:

  • To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

1.3 Proof of Purchase:

  • A receipt or proof of purchase is required to process your refund request.

2. Requesting a Refund

2.1 Process:

  • To request a refund, please contact us at contact@blackdeath.shop with your order number and reason for the return.

  • Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

3. Conditions for Refusal

3.1 Grounds for Refusal:

  • We reserve the right to refuse a refund if the returned item does not meet our criteria for condition and proof of purchase.

  • Refunds may be refused for items that are not in their original condition, are damaged, or have missing parts not due to our error.

4. Processing Refunds

4.1 Approved Refunds:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4.2 Rejected Refunds:

  • If your refund request is rejected, we will notify you via email with the reason for the rejection. The item will be returned to you at your expense.

5. Return Shipping

5.1 Customer Responsibility:

  • You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5.2 Shipping Label:

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

6.1 Reporting Issues:

  • If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with your order number and a description of the issue. Include photos if possible.

  • We will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: contact@blackdeath.shop

Thank you for shopping with Black Death LLC. We value your business and strive to ensure your satisfaction with every purchase.